god55 Privacy Policy

1. Data Controller

1.1 For the purposes of applicable data protection legislation, god55 is the data controller in respect of the personal data you provide when using the god55 platform. god55 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable law.

1.2 god55 operates under an international gaming authority licence. As part of our regulatory obligations under that licence, god55 is required to collect, verify, and retain certain categories of player data for defined minimum retention periods. These regulatory requirements take precedence over any individual deletion request to the extent that they conflict.

1.3 References to "god55", "we", "us", and "our" in this Privacy Policy refer to the god55 platform and its operator. References to "you", "your", and "Player" refer to any individual who registers for or uses a god55 account.

2. Personal Data We Collect

2.1 god55 collects personal data from you through a variety of means, including directly from you during registration, through your use of the Platform, through automated technologies, and from third-party verification services. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name (as per Malaysian IC or passport);
• Date of birth;
• Email address;
• Malaysian mobile telephone number;
• Username and encrypted password hash;
• Preferred language and currency settings.

2.2 KYC & Verification Data

• Copy of government-issued identity document (MyKad, passport);
• Proof of address documents (utility bill, bank statement);
• Selfie or liveness verification images where required;
• Source of funds declarations where required by AML policy.

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers;
• Payment instrument details (e.g., masked card numbers, e-wallet account references for Touch n Go, Boost, GrabPay);
• Bank account details provided for withdrawal purposes (Maybank, CIMB, Public Bank, Hong Leong);
• Full transaction history including bonus credits and adjustments.

2.4 Gaming & Wagering Data

• Game participation history (baccarat, slots, sportsbook, Toto 4D, and all other game types);
• Bet amounts, outcomes, and session duration records;
• Responsible gaming tool settings and any self-imposed limits or exclusions.

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Session logs including login timestamps and duration;
• Cookie identifiers and similar tracking technologies (see Section 9).

2.6 Communications Data

• Live chat transcripts initiated by you;
• Email correspondence with god55 support;
• Feedback and survey responses you voluntarily submit.

3. Legal Basis for Processing

god55 processes your personal data on the following legal bases:

4. How We Use Your Personal Data

4.1 god55 uses your personal data for the following purposes:

• Account creation and management — to create and maintain your god55 account, verify your identity, and provide you with access to all platform services;
• Payment processing — to facilitate deposits via Touch n Go, Boost, GrabPay, and Malaysian bank transfers, and to process withdrawal requests to your verified payment methods;
• KYC and AML compliance — to verify your identity and age, screen against sanctions lists, and fulfil our obligations under applicable anti-money laundering and counter-terrorism financing regulations;
• Game provision and personalisation — to deliver live casino games, sports betting markets, slot titles, and Toto 4D services, and to personalise your experience based on your preferences and activity history;
• Customer support — to respond to your enquiries, resolve disputes, and provide technical assistance;
• Responsible gaming — to monitor your gaming behaviour for indicators of problem gambling, enforce self-imposed limits, and administer self-exclusion requests;
• Security and fraud prevention — to detect, investigate, and prevent fraudulent activity, unauthorised account access, and Terms violations;
• Promotions and marketing — to send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications;
• Legal and regulatory compliance — to fulfil our obligations under our gaming licence, respond to regulatory enquiries, and comply with court orders or lawful authority requests.

5. Data Sharing & Disclosure

5.1 god55 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5.2 god55 may share your personal data with the following categories of third parties, solely to the extent necessary for the purpose stated:

• Payment service providers — banks, e-wallet operators (Touch n Go, Boost, GrabPay), and payment gateway providers, for processing deposits and withdrawals;
• KYC and identity verification providers — licensed third-party services that assist god55 in verifying player identity and age;
• Game content providers — licensed game studios and live casino operators (e.g., Evolution Gaming, Pragmatic Play, PG Soft) who deliver game content within the god55 platform and may receive session-level data necessary to deliver the game;
• Fraud prevention and security services — providers of risk scoring, device fingerprinting, and fraud detection services engaged by god55;
• Regulatory and law enforcement authorities — where required by our gaming licence conditions or by court order, lawful authority request, or applicable law;
• Professional advisers — legal counsel, auditors, and compliance advisers, subject to strict confidentiality obligations;
• Business successors — in the event of a merger, acquisition, or sale of substantially all assets of god55, your data may be transferred to the successor entity subject to equivalent privacy protections.

5.3 All third-party service providers engaged by god55 are contractually bound to process your personal data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection law.

6. International Data Transfers

6.1 Some of god55's third-party service providers — including game content providers and KYC platforms — may be located outside Malaysia. Where your personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, god55 will implement appropriate safeguards such as contractual clauses or binding corporate rules to protect your data.

6.2 By using the god55 platform, you acknowledge that your data may be processed in jurisdictions outside Malaysia in accordance with this Policy.

7. Data Retention

7.1 god55 retains your personal data for as long as your account remains active, and for a minimum period thereafter as required by our gaming licence conditions and applicable law. The typical minimum retention periods applied by god55 are:

• Account registration and KYC data: minimum 5 years from account closure;
• Transaction and financial records: minimum 5 years from the date of each transaction;
• Gaming and wagering history: minimum 3 years from each session;
• Communications and support records: minimum 2 years from each interaction;
• Responsible gaming records (including self-exclusion): minimum 5 years from activation.

7.2 Where retention beyond these minimum periods is required for ongoing regulatory investigations, legal proceedings, or dispute resolution, god55 will retain the relevant data until the matter is fully resolved.

7.3 Once the applicable retention period has elapsed and no ongoing requirement exists, god55 will securely delete or anonymise your personal data.

8. Security Measures

8.1 god55 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• All data in transit between your browser and god55's servers is protected by 256-bit TLS (SSL) encryption;
• Sensitive data at rest is encrypted using AES-256 encryption;
• Access to personal data within god55 is restricted on a strict need-to-know basis, enforced through role-based access controls;
• god55 conducts regular internal and third-party security audits and penetration tests;
• All staff with access to personal data receive data protection and security training;
• Multi-factor authentication is required for internal administrative access to systems containing player data.

8.2 Notwithstanding the foregoing, no security system is impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, god55 will notify affected individuals and relevant authorities in accordance with applicable law.

9. Cookies & Tracking Technologies

9.1 god55 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and improve your experience.

9.2 The categories of cookies used by god55 include:

• Strictly necessary cookies — essential for the operation of the god55 platform, including session management, login state, and security tokens. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to collect aggregated information about how players use god55, enabling us to improve the platform. These are optional and can be disabled.
• Preference cookies — used to remember your settings such as language preference and display options.

9.3 You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the god55 platform.

9.4 god55 does not use third-party advertising cookies or allow third-party advertisers to place tracking cookies on the Platform.

10. Your Data Rights

10.1 Subject to applicable law and our regulatory retention obligations, you have the following rights in respect of your personal data held by god55:

• Right of access — you may request a copy of the personal data god55 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction of processing — you may request that we limit our processing of your data in certain circumstances;
• Right to data portability — you may request a copy of data you have provided to us in a structured, machine-readable format;
• Right to object — you may object to processing based on legitimate interests, including profiling for direct marketing purposes;
• Right to withdraw consent — where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, please contact god55 at [email protected] with the subject line "Data Rights Request". god55 will respond within 30 days. We may need to verify your identity before processing your request.

10.3 Where god55 is unable to fulfil a rights request due to a conflicting legal obligation (e.g., regulatory retention requirements), we will explain the reasons in our response.

11. Children's Privacy

11.1 The god55 platform is strictly restricted to individuals aged 21 years and older. 21+ god55 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data belonging to an underage individual has been collected, we will immediately close the relevant account and delete the associated data, except where retention is required by law.

11.2 If you believe that an underage individual has registered on the god55 platform, please notify us immediately at [email protected].

12. Third-Party Platform Links

12.1 The god55 platform does not contain links to external third-party websites for commercial or advertising purposes. Any payment provider portals accessed during a transaction (e.g., Touch n Go, Maybank online banking) are operated by independent third parties with their own privacy policies, which god55 does not control.

12.2 god55 is not responsible for the privacy practices of third-party payment processors or game studios. We recommend that you review the privacy policies of any third-party service you interact with in connection with your god55 account.

13. Marketing Communications

13.1 With your consent, god55 may send you promotional emails, SMS notifications, or in-platform messages regarding bonuses, game launches, and platform updates. You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any god55 marketing email;
• Updating your communication preferences in your god55 Account settings; or
• Contacting god55 support at [email protected].

13.2 Opting out of marketing communications does not affect transactional communications — god55 will continue to send you essential account notifications such as deposit confirmations, withdrawal updates, and security alerts.

14. Amendments to This Policy

14.1 god55 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Players via email or a prominent notice on the Platform.

14.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the god55 platform following notification of changes constitutes your acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or god55's data processing practices, please contact our Data Protection team:

• Email: [email protected] (subject: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 on the god55 Platform — average response under 2 minutes

god55 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days.